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Auction FAQ's

What kind of auction is this?
This is an online auction. Bidders are encouraged to use the proxy bidding feature. Bidders will be informed by email when they are outbid in order to have the opportunity to increase their bids if desired. If you would like to have your bid placed for you just call 1.830.864.5040 and we'll be glad to help.

How do I view the Terms & Conditions for the auctions?
You can view our Terms & Conditions and User Agreement here.

How do I bid?
Bidding is simple. First, use the link in the menu to log in to your customer account or to create one if you haven't already. Once the auction begins click "Join Auction" button, you'll be asked to fill in your credit card information and a temporary $1 fee will be charged to your account for verification purposes. That's it, once you are registered you'll be re-directed to the main auction page and you're ready to bid.

Our auction system allows you the convenience to place a proxy bid and it will automatically increase your bid by increments as necessary to assure your not out bid. You will notified by email each time your proxy been used and if your max bid has been exceeded.

How does l’art et l’automobile prevent sniping?
We are preventing sniping by automatically extending auctions with last minute bids. Many sellers and bidders have voiced their frustration over the unpleasant experiences they have had with sniping. So, we have instituted the concept of a “soft close” on all of our auctions. If an auction lot receives a bid within 10 minutes of the scheduled auction time, the auction on this particular lot will be extended for an additional 15 minutes, then it will continue indefinitely until 15 minutes have passed without a new high bid.

Do I really need to give my Credit Card information to register?
Yes, a valid credit card needs to be on file for you to register, and is used ONLY to secure your bid. When the auction is over, you have the option to pay for the item via credit card, check, money order, or bank transfer (contact us for PayPal option).

How can I see all the bids I've made during current and past auctions?
You can see details on any auction you've participate in by logging in and clicking on “My Account” at the top of the page. Select “View My Bids” to go to the "Bidding Details" page which will give you a summary of all your open bids, winning bids as well as bids for auctions you didn't win.

Do I need to register to view all of the lots?
No, but you need to register to bid on lots in this auction. There are many benefits of
 registering, including the ability to watch all of the lots you have bids on easily.

How do I consign items to future auctions?
We are always looking for quality consignments for future auctions. Additional information can be found here

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Need help or information? Call us at (830) 864-5040 or Click here to contact us.


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