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Frequently Asked Questions - OLD


How do I order from l'art et l'automobile?
The fastest way to order from l'art et l'automobile is to purchase via this website. Customers are also welcome to order over the phone by calling (830) 864-5040. If you are in the area, you are more than welcome to visit our gallery located in Harper, TX, 78631. Feel free to contact us for directions!

Do you have a Layaway Plan?
Yes we do, click here for more information.

Do you have a catalogue?
We no longer print a catalogue but still conduct online auctions on this web site.

How often do you get new items?
We get new items in all the time. Please check back in on our site from time to time for all newest items. Also, you can sign up for our mailing list to be notified of new and interesting items.

Can I sell you my automobilia?
Yes, but it would be more advantageous for you to consign it with us in one of our online auctions.

What methods of payment do you accept?
We accept Visa, Master Card, American Express, Discover, PayPal, Money Orders, Bank Transfers and Checks.

How can I advertise or exchange links with you?
Please contact us for more information.

I registered for an auction or created an account on your online store, do I need to fill out my information again to place an order or bid?
No. Our auctions and our online store use the same registration information so if you've registered for either you are prepared to purchase or bid in an auction.

Is it safe to use my credit card online?
Yes. Our customers privacy and security are our highest priorities. Both our web sites use SSL certificates that secure your personal and billing information. It is our policy not to loan, sell, or share customer information with anyone.

Do you charge sales tax?
l'art et l'automobile is located in Texas, and is required by law to collect sales tax to orders shipped to a Texas state address.

Do you ship worldwide and how long will it take to ship my order?
Yes, we ship worldwide. Shipping is now free in the continental U.S. For international orders, shipping is determined online and can be viewed before you complete your order. A small number of items may be oversized, heavy, or have a high value, and require a shipping quote adjustment. In such a case, you will be contacted with the correct shipping information before your order is processed. Most orders take 2 - 5 days for processing. If an order should take more than a week to process, you will be notified of the delay.

Can I track my shipment?
All domestic shipping is via UPS ground. All international shipping is via UPS as well. All shipments using UPS are fully insured.Contact us if you want us to ship via USPS (note that all shipping done via the United States Postal Service is at the buyer's own risk)You can track your shipment by logging-in to your account and noting the tracking number for your order. If you have any trouble finding this information, please contact us for your tracking number. Tracking numbers are only provided for shipments that are shipped via UPS.

Can I ship to a location that is different from my billing address?
Yes. To ship to another address, enter your address in the billing information field and the shipping address in the shipping information field.

What is your return policy?
Return Policy: Buyer must obtain return authorization from l’art et l’automobile. Such authorization is given only under the condition that the item is not received as described on the website. Requests for return must be made no later than 10 days from receipt of item. No return authorizations shall be given for any reason later than 30 days from date of sale. All items must be returned by the same carrier they where originally shipped.

What are your cancellation policies?
Processed orders that are cancelled or returned will incur a restocking fee of 15%.

What if my order arrives damaged or incorrect?
In the unlikely event that your shipment is received damaged or incorrect, please contact us immediately. Please note your order number, name, phone number and description of the damages or discrepancy. We will contact our shipper to have the merchandise picked up and an insurance claim started. As soon as we receive payment from the shipper, we will reimburse the customer. Please do not throw out the box or any packaging material that you received, as all items are necessary for the insurance claim.

What is your privacy policy and do you share my email address?
It is our policy not to loan, sell, or share customer information with anyone.


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